Returns

In the unlikely event that you are not satisfied with a physical product, please contact customer service within 7 days of receiving your order by emailing help@picturedrox.com with:

  • Your name
  • A detailed description of the problem
  • Your order number
  • Some pictures of the issue

Including these things will help us to resolve things quickly.

We are unable to exchange or refund your order for customer created errors such as product selection mistakes (i.e. product size or style choices).

We cannot provide exchanges or refunds due to damages caused by customer handling, storage or treatment.

We reserve the right to request that you return the product to us and at our discretion: offer an exchange or reprint; issue store credit for items; take no action; or, on the rare occurrence (in that we have exhausted all possible solutions and cannot find a resolution), offer a refund. Please ensure the work is packaged appropriately and that it is protected. Ideally, use the original packaging in which the item was delivered, including all protective material. You are responsible for covering the regular cost of return postage if the goods delivered are as ordered. Return shipping is otherwise free of charge.

All digital products and materials are non-refundable and not returnable, under any circumstances.  All digital sales are final.

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